Privacy Policy

Last updated: 15 January 2026

Introduction

magnatrixa SARL ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website magnatrixa.pro or use our services.

Data Controller Information

The data controller for your personal information is:

• Company: magnatrixa SARL
• Registration Number: RCSB792864
• VAT Number: LU79264518
• Address: Avenue de la Liberté 97, 4637 Esch-sur-Alzette, Luxembourg
• Email: privacy@magnatrixa.pro
• Phone: +352 24425455

Data We Collect

We may collect and process the following types of personal data about you:

Information You Provide Directly

When you contact us or use our services, we may collect personal information that you provide voluntarily, including:

• Name and contact details (email address, phone number)
• Company information and job title
• Information contained in correspondence and communications with us
• Information you provide when requesting our services or information

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website and search terms used
• Device and operating system information

How We Use Your Information

We process your personal data for the following purposes and on the following legal bases under GDPR:

Legitimate Business Interests

• To respond to your enquiries and provide customer support
• To provide and improve our services
• To analyse website usage and improve user experience
• To protect our business and prevent fraud

Contractual Necessity

• To perform contracts for services you have requested
• To process payments and manage billing

Legal Compliance

• To comply with applicable laws and regulations
• To respond to legal requests and prevent illegal activities

Consent

• To send marketing communications (where you have consented)
• To use cookies and tracking technologies for analytics and advertising

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We may share your personal information in the following circumstances:

• With service providers who assist us in operating our website and business
• With professional advisers such as lawyers, accountants, and auditors
• To comply with legal obligations or protect our legal rights
• In connection with a business transfer or acquisition

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Contact enquiries: 3 years after last contact
• Client data: 7 years after contract termination for legal compliance
• Website analytics: 26 months (Google Analytics default)
• Marketing data: Until consent is withdrawn or 3 years of inactivity

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure hosting and backup procedures

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

• Email: privacy@magnatrixa.pro
• Phone: +352 24425455
• Address: magnatrixa SARL, Avenue de la Liberté 97, 4637 Esch-sur-Alzette, Luxembourg

Supervisory Authority

You have the right to lodge a complaint with the Luxembourg data protection authority if you believe we have not handled your personal data in accordance with applicable law:

• Commission Nationale pour la Protection des Données (CNPD)
• Website: cnpd.public.lu